SPA 

etiquette

Plan your treatments in advance and enjoy the relaxation you truly deserve, at a time that suits you best. Reservations can be cancelled free of charge up to 4 hours before your treatment begins. If you do not notify us of your cancellation, our specialists will still be expecting you, therefore, unused services included in programmes are non-refundable.

We want SPA VILNIUS Druskininkai to be a place where all sense of rush disappears. We kindly invite you to arrive 10 minutes before your scheduled treatment, giving yourself enough time to check in, change, and prepare at a relaxed pace. Upon arrival, our team will welcome you at the SPA reception and accompany you to your treatment room or SPA area. If you arrive late, your treatment may need to be shortened — and we’d love for you to enjoy every moment of your experience.

To ensure nothing distracts you from your relaxation, we kindly ask you to follow a few simple recommendations.

• If you are not staying at the hotel, please leave your outdoor clothing in the cloakroom next to the hotel reception (ground floor).
• We recommend wearing slippers or other comfortable indoor footwear and a bathrobe throughout the SPA areas. Hotel guests will find these in their room, while day SPA guests will receive them at the SPA reception.
• In the pool and sauna area, Western-style swimwear and non-slip slippers suitable for wet areas are required.
• Comfortable sportswear and athletic shoes are recommended in the fitness centre.

We invite you to embrace the silence of our SPA spaces. You’re welcome to keep your phone with you for capturing special moments, but please switch it to silent mode and avoid phone calls, especially video calls. Let this remain a peaceful sanctuary for every Relaxness. Dedicate your SPA time to true relaxation — free from rush, plans, and outside distractions.

Relaxation is the finest accessory a Relaxness can wear. Before your treatment, we kindly ask you to remove jewellery and accessories to prevent damage and allow yourself to fully unwind.

If you are visiting us for a facial treatment, we recommend arriving without make-up. This allows your skin to benefit fully from the products selected by your specialist and lets you enjoy the treatment for longer.

Before body treatments, massages, sauna sessions, pool visits, or bathing rituals, we invite you to enjoy a warm shower. It is a natural transition from everyday life into a state of relaxation, enhancing the benefits of your treatment.

If you have planned several massages during your stay, we recommend beginning your procedures with a dry body brushing or a hammam exfoliation. This prepares the skin, allowing your body to respond even better to the power of touch.

If you are planning a body exfoliation, please avoid shaving or hair removal on the same day, as freshly treated skin may be more sensitive to the products used during the treatment.

For the most comfortable treatment experience, we recommend avoiding heavy meals for at least one hour before your SPA visit.

After using the sauna, enjoying a bath, exercising, or receiving a massage, it’s important to restore your body’s fluid balance. Drinking plenty of water supports recovery and enhances the benefits of your treatments. We also invite you to enjoy our natural mineral water, available at the mineral water fountain next to the SPA reception. During your consultation, your physician will recommend the most suitable way for you to enjoy it.

To ensure a safe and restorative SPA experience, we recommend avoiding alcohol before and after your treatments.

Before your treatment, please inform your specialist about your health condition, allergies, or any recent medical procedures. Some treatments may not be suitable for certain medical conditions, making this conversation an important part of your SPA experience.

If you are expecting a baby, please let your physician or specialist know before your treatment. We offer treatments for expectant mothers from the 12th week of pregnancy, carefully adapted to ensure a safe and gentle experience.

If you wear contact lenses, please inform your specialist before your facial treatment.

To ensure you receive the greatest possible benefit from your stay, we invite you to an individual consultation with one of our rehabilitation physicians. During the consultation, your well-being, expectations, and health goals will be discussed, allowing your physician to recommend the most suitable treatments and provide personalised guidance.

Bathing rituals are most effective when enjoyed without swimwear. However, if you feel more comfortable wearing one, the treatment can also be performed in swimwear or disposable underwear.

Unlike bathing rituals, underwater massages are performed by a specialist. For this treatment, we recommend wearing swimwear.

Rasul treatments are most effective when performed on bare skin, allowing the products to cover the largest possible surface. The ritual is always carried out in complete privacy.

Our Little Relaxnesses are welcome to enjoy the pool together with you every day from 10:00 to 21:00.

We value a natural atmosphere throughout our SPA spaces. Please avoid wearing strong perfumes so everyone can enjoy a pleasant and harmonious environment.

The most enjoyable way to extend your relaxation is not to rush off after your treatment. Your SPA specialist will invite you to enjoy a cup of herbal tea in our relaxation lounge, allowing you to ease gently back into your day.