1. UAB “Anšilas” is the controller of your personal data. With your written consent, the personal data you provide may be used for direct marketing purposes. You have the right to familiarise yourself with the company’s personal data processing policy and rules.
2. Hotel reception is open from 8:00 to 23:00.
3. Check-in for individual guests is from 15:00, and check-out is by 12:00. Groups must check out by 11:00.
4. Upon check-in, please present a valid identity document and provide credit card details.
5. Parents or accompanying adults are responsible for the health, safety and appropriate behaviour of children under the age of 16 and persons with disabilities staying at the hotel, as well as for ensuring their compliance with these rules throughout the SPA VILNIUS premises.
6. Children under the age of 16 and persons with disabilities may enter the swimming pool only when accompanied by a supervising adult who is responsible for their safety. Children under the age of 14 are not permitted to use the gym. Children aged 14 to 16 may use the gym without parental supervision; however, their parents assume full responsibility for their behaviour and safety.
7. Upon departure, please return your room key card to the hotel receptionist. A 3 € replacement fee applies if the key card is lost.
8. If you have used the minibar, please provide a list of the drinks and snacks consumed when checking out.
9. SPA VILNIUS is a non-smoking property, including hotel rooms and balconies. Failure to comply with this rule will result in a 100 € fee for additional specialist room cleaning using products designed to neutralise tobacco odours. A designated smoking area is available away from the hotel.
10. For your own safety, only registered hotel guests are permitted to stay overnight in hotel rooms.
11. Please note that charges apply to all persons actually staying in the room.
12. If a guest has not vacated the room by 14:00 and cannot be contacted, or if a guest has not paid for the services provided and fails to vacate the room at the request of the hotel administration, the administration reserves the right to move the guest’s belongings to the hotel’s storage facilities.
13. We love pets; however, our hotel is not equipped to accommodate and care for them, so unfortunately we are unable to welcome guests with pets.
14. The restaurant dress code is smart casual. Guests wearing bathrobes are not permitted in the restaurant.
15. The SPA is a place for relaxation and tranquillity. Please avoid phone calls and loud conversations so that both you and other guests can enjoy a peaceful atmosphere.
16. SPA treatment reservations may be cancelled no later than 4 hours before the scheduled treatment time. In the event of a no-show without prior notice, no refund will be provided.
17. No refunds are provided for unused services included in packages.
18. Thank you for taking care of hotel property. Guests are financially responsible for any damage caused, including broken furniture, torn bed linen, stained or otherwise damaged carpeting, additional specialist room cleaning, and similar damage. The amount of compensation is determined by the hotel administration.
19. Rooms are cleaned daily between 9:00 and 16:00 while the guest is not in the room.
20. Bed linen and bathrobes are changed every third day. Towels are changed daily if left on the bathroom floor.
21. If you notice any malfunction or fault in the equipment or facilities, please inform the hotel reception. We will arrange for the issue to be resolved as soon as possible.
22. Quiet hours at the hotel are from 23:00 to 6:00. Please respect the rest of other guests. If anything is disturbing your rest, please contact the security team, available 24 hours a day, by dialling 956.
23. Video surveillance cameras are installed in the hotel’s common areas to ensure the safety of guests and property.
24. Individual guests may pay for services in cash in euros or by payment card.
25. Please use electrical appliances only for their intended purpose. If you require instructions for using an appliance or notice a fault, please contact the hotel reception.
26. Hotel staff reserve the right to refuse accommodation or entry to the SPA centre, swimming pool and sauna area, or restaurant to persons under the influence of alcohol, narcotic drugs or psychotropic substances.
27. Please exercise caution in shower and bathroom areas. If the floor is slippery, use the mats provided.